J.D. Power Certification

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J.D. Power Certification

MetLife’s Retirement & Income Solutions Customer Solutions Center team has once again been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” for Phone Support. MetLife’s Retirement & Income Solutions business is among a select few institutional retirement providers that have received this certification.*

This award recognizes MetLife’s Retirement & Income Solutions Customer Solutions Center which includes U.S. Pensions, Institutional Income Annuities and Structured Settlements businesses

  • We are among the small number of institutional retirement providers to be recognized with this J.D. Power distinction
  • The U.S.- based (in Warwick, RI) center responds to millions of customer inquiries each year
  • The J.D. Power Certified Contact Center Programs measures and awards effectiveness in key areas such as training, quality assurance, recruiting and management roles
  • Recipients of this distinction uphold a number of best practices, including maintaining limited hold times, supporting a knowledgeable and courteous call center team, and providing timely resolution of inquiries

MetLife’s Retirement Income Solutions Customer Call Center Receives Certification from J.D. Power—What This Means for You

Whether we are providing support for a pension risk transfer, an institutional income annuity, or a structured settlement annuity, MetLife strives to deliver consistent, reliable service that you and annuitants can fully depend on. What does this mean for you?

*J.D. Power 2019-2021 Certified Customer Service Program recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.